Support

THIS IS HOW WE HANDLE YOUR DATA

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Flower&Taste respects the privacy of all users of its website and ensures that the personal information you provide is always treated confidentially.

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What type of information does Flower&Taste collect and process? How do we collect information?

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When you conduct a transaction on our website, as part of the process, we collect and process personal information you give us such as your: 

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• name, 

• address,  

• telephone number,

• email, communications, 

• payment details,

• comments, 

• feedback, 

• product reviews, 

• recommendations, 

• personal profile.

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We receive, collect and store any information you enter on our website or provide us in any other way e.g. when you fill in a contact form or write a review. 

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In addition, we collect:

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• The Internet protocol (IP) address used to connect your computer to the Internet;

• Computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. 

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Flower&Taste processes your personal data because you use our services and / or because you provide this information to us yourself e.g. when you fill in a contact form or write a review or recommendation.

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We collect such Non-personal and Personal Information for the following purposes:

• To provide and operate the Services (amongst others handling your payment and to deliver goods and services to you).

• To be able to call or e-mail you if this is necessary to carry out our services.

• To inform you about changes to our services and products.

• Flower&Taste analyzes your behavior on the website in order to improve the website and to tailor the range of products and services to your preferences.

• Flower&Taste also processes personal data if we are legally obliged to do so.

• To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages.

• To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services.

• To comply with any applicable laws and regulations.

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Special and / or sensitive personal data that we process:

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Our website and / or service does not intend to collect data about website visitors under the age of 16. Unless they have permission from their parents or guardian. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us via info@flowerandtaste.com and we will delete this information.

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How do we store, use, share and disclose our site visitors' personal information?

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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secured servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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How does Flower&Taste communicate with her site visitors?

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We may contact you to notify you regarding your

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• delivery, 

• to poll your opinions through surveys or questionnaires, 

• send updates about our company,

• as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. 

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For these purposes we may contact you via email, telephone, text messages, social media and postal mail.

Data shared with others.

Flower&Taste only provides your personal data to third parties if this is necessary for the execution of an agreement with you, or to comply with a legal obligation. You can have your data deleted by sending an email to Flower&Taste.

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In the context of her services, Flower&Taste can collaborate with the following partners and / or use the following systems: Wix, Wetransfer, Accountant, Gsuit, Delivery companies, payment service providers and more if it is needed.

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How can you view, modify or delete your data or withdraw your consent?

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You have the right to view, correct or delete your personal data. If you would like to access, correct, amend or delete any personal information we have about you or you don’t want us to process your data anymore, you are invited to send us an email to: info@flowerandtaste.com.

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COOKIES, OR SIMILAR TECHNIQUES THAT WE USE:

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What is a cookie?

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A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. These small text files remember your surfing behavior and this is stored on your computer, tablet or smartphone. You can find the cookies in the temporary internet files folder. When you visit a website the next time, your browser checks whether these files are there and, if so, what your settings are. 

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Which cookies we use for which purposes?

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Below you can read more about which cookies we use. Flower&Taste uses functional, analytical and optimization, social media and tracking cookies for promotional purposes.

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We can use the cookies we collect for the following purposes:

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• Functionality: we use cookies with a technical functionality to ensure that the website https://flowerandtaste.com/ works properly and to make navigating easier and that, for example, your preferred settings are remembered. 

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• Analytical and optimization purposes: to analyze and improve the use of the Flower&Taste website and optimize it. These cookies provide Flower&Taste insight into how you use our website. This way we can improve our website and ensure that you see more relevant information. In addition, third parties such as e.g. Google Analytics also place cookies for data collection to improve the website https://flowerandtaste.com/.

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• Social media purposes: to share information that relates to you via various social media channels. Our website shows content that you can promote and share via social media.

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• Promotional purposes: cookies that keep track of your surfing behavior so that we may offer customized content and make relevant offers from Flower&Taste and advertisements outside our website https://flowerandtaste.com/. The offers are in line with the Flower&Taste services and are personalized based on your behavior on our website such as pages viewed.

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On your first visit to our website we have already informed you about these cookies and we have asked your permission to place them.

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When the cookies are turned off, the experience and functioning of the Flower&Taste website may be disappointing.

You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously saved via your browser settings.

Cookies are also placed on this website by third parties. These are, for example, advertisers and / or the social media companies. Below an overview:

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• Wix Essencial&Functional

• Google Analytics

• Facebook Pixel

• Other / unforeseen cookies

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It's important to note that third-party services, such as Google Analytics or other applications, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by our Privacy Policy.

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Due to the way the internet and websites work, we may not always have insight into the cookies that are placed by third parties via our website. This is especially the case if our web pages contain so-called embedded elements; these are texts, documents, pictures or films that are stored with another party, but that are shown on, in or via our website.

 

If you come across cookies on https://flowerandtaste.com/ that fall into this category and that we have not mentioned above, please let us know. You can also contact the third party directly and ask which cookies they placed, what the reason is, what the lifespan of the cookie is and how they have guaranteed your privacy.

 

Remove and reject cookies

 

You can delete already placed cookies via the browser settings of your browser. You can also refuse the placement of new cookies here. The way in which you should do this differs per browser. If necessary, you can consult the help function of your browser. Disabling cookies has consequences for the computer and browser concerned and on which you set this.

 

THIRD PARTY PRIVACY PRACTICES

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This privacy notice addresses only our use and handling of personal information we collect from you in connection with providing you our services. If you disclose your information to a third party, or visit a third party website via a link from our services, their privacy notices and practices will apply to any personal information you provide to them or they collect from you.

We cannot guarantee the privacy or security of your personal information once you provide it to a third party and we encourage you to evaluate the privacy and security policies of your trading partner before entering into a transaction and choosing to share your personal information.

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AMENDMENT STATEMENT - PRIVACY POLICY UPDATES

 

Flower&Taste reserves the right to make changes to this statement. Changes and clarifications will take effect immediately upon their posting on the website. We recommend that you regularly consult this statement so that you are always aware of the content.

 

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FLOWER&TASTE CAN BE REACHED AS FOLLOWS:

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• Postal address: Constantin Meunierstaat 54, 3000 Leuven

• Business address: Constantin Meunierstaat 54, 3000 Leuven

• VAT Number: BE 0757.472.208

• E-mail address: info@flowerandtaste.com